Stay updated with the latest customer-engagement news, articles, and insights from trusted sources. Explore in-depth coverage and expert analysis on customer-engagement topics.
New Delhi, April 9, 2026: Axis Max Life Insurance Limited ("Axis Max Life" / "Company"), formerly known as Max Life Insurance Company Limited, has secured the top position in the Hansa Research Customer Experience Study (CuES) 2026, ranking #1 among Indian life insurers with a Net Promoter Score (NPS) of 61. Conducted by Hansa Research, a full-service global market research agency conducting research in over 100 countries, the study captures insights from over 3,500 customers across 12 life insu ...Read More >
Bangalore (Karnataka) [India], April 9: Talisma today announced the launch of its Autonomous Customer Operations Platform as part of the Talisma 13.0 release, designed to help enterprises successfully adopt AI in real-world customer operations. Also Read | 10 Indian Fishermen From Tamil Nadu Arrested by Sri Lankan Navy; Boat Seized. While AI adoption continues to accelerate across industries, industry reports indicate that nearly 95% of enterprise AI initiatives fail to move beyond pilot stage ...Read More >
VMPL Bangalore (Karnataka) [India], April 9: Talisma today announced the launch of its Autonomous Customer Operations Platform as part of the Talisma 13.0 release, designed to help enterprises successfully adopt AI in real-world customer operations. While AI adoption continues to accelerate across industries, industry reports indicate that nearly 95% of enterprise AI initiatives fail to move beyond pilot stages. The most common barriers include data security concerns, escalating AI token costs ...Read More >
Mumbai: Tata Power is stepping deeper into digital transformation, teaming up with Databricks to build a unified data and AI platform that will reshape how it manages energy operations and customer engagement. The company has adopted the Databricks platform across its business clusters to accelerate its data and AI journey. This move is designed to boost operational efficiency and enable faster, insight-driven decisions. By integrating data systems into a single platform, Tata Power aims to eli ...Read More >
New Delhi, April 8, 2026: Axis Max Life Insurance Limited ("Axis Max Life" / "Company"), formerly known as Max Life Insurance Company Limited, has secured the top position in the Hansa Research Customer Experience Study (CuES) 2026, ranking #1 among Indian life insurers with a Net Promoter Score (NPS) of 61. Conducted by Hansa Research, a full-service global market research agency conducting research in over 100 countries, the study captures insights from over 3,500 customers across 12 life insu ...Read More >
New Delhi [India], April 8: Axis Max Life Insurance Limited ("Axis Max Life" / "Company"), formerly known as Max Life Insurance Company Limited, has secured the top position in the Hansa Research Customer Experience Study (CuES) 2026, ranking #1 among Indian life insurers with a Net Promoter Score (NPS) of 61. Conducted by Hansa Research, a full-service global market research agency conducting research in over 100 countries, the study captures insights from over 3,500 customers across 12 life in ...Read More >
NewsVoir New Delhi [India], April 8: Axis Max Life Insurance Limited ("Axis Max Life" / "Company"), formerly known as Max Life Insurance Company Limited, has secured the top position in the Hansa Research Customer Experience Study (CuES) 2026, ranking #1 among Indian life insurers with a Net Promoter Score (NPS) of 61. Conducted by Hansa Research, a full-service global market research agency conducting research in over 100 countries, the study captures insights from over 3,500 customers across ...Read More >
Mumbai Tech Week 2026: Mumbai has long been known as India's financial capital, home to the country's largest banks, financial institutions, media houses, and corporate headquarters. But a new story is now unfolding across its boardrooms and startup hubs. The city is rapidly emerging as a powerhouse for applied artificial intelligence, where startups are transforming enterprise demand into real-world innovation. Mumbai Emerging as a Hub for Applied AI Startups From fintech firms improving frau ...Read More >
BENGALURU: Wipro has signed an eight-year agreement with Singapore-headquartered Olam Group in a deal expected to exceed $1 billion in total contract value, according to the company's exchange filing. The agreement includes a committed spend of $800 million and is among the largest transformation deals signed by the Indian IT services major. As part of the broader arrangement, Wipro will also acquire Olam's digital services arm, Mindsprint, for a total consideration of around $375 million in a ...Read More >
BENGALURU: Wipro Limited has secured one of its largest transformation mandates, signing an eight-year strategic deal with Olam Group that is expected to exceed $1 billion in value. As part of the agreement, Wipro will also acquire Mindsprint, Olam's IT and digital services arm, in a move that deepens its industry expertise and strengthens its capabilities in the food and agri-business sector. The acquisition, subject to regulatory approvals, is expected to close by the end of June 2026. Headq ...Read More >
Netcore Cloud Strengthens Global Leadership with Strategic Hires in Strategy, Sales, and Marketing Netcore Cloud Logo 3 min read Last Updated : Oct 23 2025 | 1:00 PM IST PRNewswire Mumbai (Maharashtra) [India], October 23: Netcore Cloud, a leading agentic marketing platform, today announced three strategic appointments to accelerate its international growth and strengthen its leadership in Agentic Marketing. The company has named Vassil Mladjov as SVP, Agentic AI and Strategy, Deepthi Nagar ...Read More >
Mumbai : LTIMindtree, a global technology consulting and digital solutions company, announced its consolidated results today for the second quarter ended September 30, 2025, as approved by its Board of Directors. "Q2FY26 has been a strong quarter for us, marked by broad-based performance across our business. We delivered our second consecutive quarter of growth with margin improvement ahead of plan. We are committed to becoming an AI-centric organization, leveraging our BlueVerse™ ecosystem. Ou ...Read More >
MUMBAI: Netcore Cloud, a marketing technology leader, has announced Agentic Marketing 2025, a major summit in partnership with Google Cloud and ETBrandEquity. This one-day event will bring together India's top marketing and technology leaders to explore a major shift in the industry: moving from basic automation to intelligent systems that work on their own.The event, themed "Do The Impossible," takes place on October 30, 2025, at Taj Lands End, Mumbai. It will help define new strategies for cus ...Read More >
The solution directly connects to BFSI clients' application programming interfaces (APIs) and fintech platforms, streamlining the complete customer journey, from initiation to resolution. NEW DELHI: Homegrown telecom and CPaaS player, Tata Communications, said it has launched an agentic artificial intelligence (AI)-driven voice solution for improving customer engagement in the banking, financial services and insurance (BFSI) vertical. Tata Communications said the speech-to-speech solution offe ...Read More >
Chennai (Tamil Nadu) [India], September 15: Star Health and Allied Insurance Company Ltd. (Star Health Insurance), India's leading retail health insurance provider, has introduced 'Know Your Policy', a new in-app feature designed to enable health insurance coverage, which is easier to understand and is highly accessible to its customers. This aligns well with IRDAI's mandatory Customer Information Sheet (CIS) and the broader consumer protection objectives. Initiatives like Star Health's simplifi ...Read More >
Chennai (Tamil Nadu) [India], September 15: Star Health and Allied Insurance Company Ltd. (Star Health Insurance), India leading retail health insurance provider, has introduced Know Your Policy, a new in-app feature designed to enable health insurance coverage, which is easier to understand and is highly accessible to its customers. This aligns well with IRDAI mandatory Customer Information Sheet (CIS) and the broader consumer protection objectives. Initiatives like Star Health simplified versi ...Read More >
Dehradun (Uttarakhand) [India], July 16 (ANI): Following the tragic road accident in the Muwani area of Pithoragarh district on Tuesday that claimed eight lives, Uttarakhand Chief Minister Pushkar Singh Dhami announced that the state government would provide Rs 2 lakh each to the families of the deceased and Rs 50,000 to the injured. This would be in addition to the ex-gratia of Rs 2 lakh from the Prime Minister's National Relief Fund (PMNRF), announced by Prime Minister Narendra Modi, which wo ...Read More >
BANGALORE, India, July 15, 2025 /PRNewswire/ -- AI Agent Software Market is Segmented by Type (L3, L4, L5), by Application (Commercial, Individual). The AI Agent Software Market was valued at USD 554 Million in the year 2024 and is projected to reach a revised size of USD 15120 Million by 2031, growing at a CAGR of 60.3% during the forecast period. Claim Your Free Report: https://reports.valuates.com/request/sample/QYRE-Auto-1Z18997/Global_AI_Agent_Software_Market Major Factors Driving the Gr ...Read More >
Bengaluru : India's digital commerce landscape is undergoing a seismic transformation, driven by deep rural internet penetration, explosive growth in Direct-to-Consumer (D2C) brands, and the rapid adoption of Artificial Intelligence (AI) in the retail sector. According to the Made for Bharat, Powered by AI: The New Age of Commerce Report by Shiprocket and KPMG, with 886 million active internet users 55% from rural India and UPI accounting for 84% of all retail digital payments, Bharat is not jus ...Read More >
PNN Mumbai (Maharashtra) [India], July 2: Fredun Pharmaceuticals Limited (BSE - FREDUN | 539730), a diversified global healthcare company, Fredun Retail Private Limited (FRPL), has taken a significant step toward expanding its consumer-centric portfolio with the acquisition of a controlling interest in One Pet Stop Private Limited. The transaction was executed through wholly owned subsidiary, Fredun Retail Private Limited (FRPL). This acquisition marks FPL's formal entry into the organized pet ...Read More >
New Delhi [India], June 29 (ANI): As high as 82 per cent of micro and medium retailers want to adopt digital streams to boost their sales, but offline marketplaces remain their preferred channel, showing their strength. According to a survey report by the global technology firm Zoho Corporation, six out of ten Micro, Small and Medium Enterprises (MSMEs) stated that they have adopted an omnichannel selling strategy, operating in both online and offline channels, with the majority (75 per cent) o ...Read More >
New Delhi [India], June 29 (ANI): As high as 82 per cent of micro and medium retailers want to adopt digital streams to boost their sales, but offline marketplaces remain their preferred channel, showing their strength. According to a survey report by the global technology firm Zoho Corporation, six out of ten Micro, Small and Medium Enterprises (MSMEs) stated that they have adopted an omnichannel selling strategy, operating in both online and offline channels, with the majority (75 per cent) o ...Read More >
Bengaluru - Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced Genesys Cloud™ AI Studio - the foundation organisations need to responsibly move to agentic AI-driven customer engagement. Genesys Cloud AI Studio is a centralised innovation hub designed for building, managing and scaling AI faster. It provides organisations with intuitive, agentic-ready tools embedded with guardrails for smarter, more personalised experiences. Genesys Cloud AI Guides, the first ...Read More >
NewsVoir Mumbai (Maharashtra) [India], December 5: With the holiday spirit in the air, McDonald's India (West & South) is marking a significant milestone - the first anniversary of its widely loved global loyalty program, My M Rewards. To celebrate this journey of loyalty and love, McDonald's has launched an exciting new contest called Collect Quest, conceptualized and designed by OMD and DDB network teams. This initiative has been rolled out across various markets in Southeast Asia, to elevate ...Read More >
Bengaluru (Karnataka) [India], December 5: MoEngage, a leading insights-led customer engagement platform, announced today that it has achieved the Amazon Web Services (AWS) Consumer Goods Competency. As an AWS Partner, MoEngage has earned the AWS Consumer Goods Competency designation, which recognizes its expertise in delivering validated solutions to help consumer goods brands overcome operational challenges within the industry. By leveraging deep industry knowledge and proven AWS solutions,MoE ...Read More >
In today's digital-first economy, businesses are increasingly adopting AI-driven strategies to stay competitive and engage with customers more effectively. Gartner reports that by 2026 over 80% of marketers will rely on AI tools for personalised content delivery, audience targeting, and performance analytics. While according to McKinsey & Company report of 2023, organisations utilising AI in their marketing efforts see up to a 30% increase in customer engagement. As businesses pivot towards more ...Read More >
Artificial Intelligence (AI) is revolutionising banking by doing more than just improving operations. Generative AI is leading this change, offering innovative tools that enhance customer engagement and support smarter decision-making. A KPMG report from April highlights that 71% of financial organisations globally are using AI, with 41% applying it extensively. Advanced economies like the US, Germany, and Japan are leading in AI adoption, while emerging markets show mixed progress. China and In ...Read More >
NEW DELHI, Dec. 3, 2024 /PRNewswire/ -- At PMEC 2024, ACG Inspection will be launching its groundbreaking Life Sciences Cloud - a complete end-to-end analytical and traceability solution which aims to deliver production quality, manufacturing efficiency and transformational supply chain traceability, which empowers our customers to create a healthier world. As the pre-eminent integrated service provider of oral dosage, producing capsules, encapsulation, tabletting, barrier packaging materials, ...Read More >
By Tashwinder Singh, CEO and MD, Niyogin Fintech Limited The world of finance has been transformed by fintechs to dramatically change the interaction of a consumer with a financial service. Mobile banking, app stores, and AI investment brokerage have all done their magic on consumer financial access, charge, and personalised services. With technology advancing product innovations, all these are consolidated with a personal touch, and this has thereby brought the concept of hybrid ways for finte ...Read More >
ICICI Lombard partners with Arya.ai to leverage the Arya Apex AI platform, resulting in 98% workflow automation and enhanced customer satisfaction. This collaboration sets a new standard in the insurance industry by significantly boosting operational speed, scalability, and customer experience in just three months. ICICI Lombard, a major player in the Indian private-sector insurance market, has teamed up with Arya.ai, a leader in AI-driven enterprise solutions. Together, they are revolutionizin ...Read More >
Stay updated with the latest None news, articles, and insights from trusted sources. Explore in-depth coverage and expert analysis on None topics.