Stay updated with the latest customer-experience news, articles, and insights from trusted sources. Explore in-depth coverage and expert analysis on customer-experience topics.
PNN Noida (Uttar Pradesh) [India], April 9: IBOTIX.Ai, a global leader in AI and enterprise automation, today announced a milestone year characterized by a 300% increase in revenue and healthy double-digit EBITDA growth. Driven by soaring demand for its AI products, the company also announced a strategic partnership with Amity Venture Capitalists to accelerate its evolution into an AI Products-only business. IBOTIX.Ai's remarkable financial performance stems from its proven ability to transiti ...Read More >
New Delhi, April 9, 2026: Axis Max Life Insurance Limited ("Axis Max Life" / "Company"), formerly known as Max Life Insurance Company Limited, has secured the top position in the Hansa Research Customer Experience Study (CuES) 2026, ranking #1 among Indian life insurers with a Net Promoter Score (NPS) of 61. Conducted by Hansa Research, a full-service global market research agency conducting research in over 100 countries, the study captures insights from over 3,500 customers across 12 life insu ...Read More >
VMPL Bangalore (Karnataka) [India], April 9: Talisma today announced the launch of its Autonomous Customer Operations Platform as part of the Talisma 13.0 release, designed to help enterprises successfully adopt AI in real-world customer operations. While AI adoption continues to accelerate across industries, industry reports indicate that nearly 95% of enterprise AI initiatives fail to move beyond pilot stages. The most common barriers include data security concerns, escalating AI token costs ...Read More >
New Delhi, April 8, 2026: Axis Max Life Insurance Limited ("Axis Max Life" / "Company"), formerly known as Max Life Insurance Company Limited, has secured the top position in the Hansa Research Customer Experience Study (CuES) 2026, ranking #1 among Indian life insurers with a Net Promoter Score (NPS) of 61. Conducted by Hansa Research, a full-service global market research agency conducting research in over 100 countries, the study captures insights from over 3,500 customers across 12 life insu ...Read More >
New Delhi [India], April 8: Axis Max Life Insurance Limited ("Axis Max Life" / "Company"), formerly known as Max Life Insurance Company Limited, has secured the top position in the Hansa Research Customer Experience Study (CuES) 2026, ranking #1 among Indian life insurers with a Net Promoter Score (NPS) of 61. Conducted by Hansa Research, a full-service global market research agency conducting research in over 100 countries, the study captures insights from over 3,500 customers across 12 life in ...Read More >
NewsVoir New Delhi [India], April 8: Axis Max Life Insurance Limited ("Axis Max Life" / "Company"), formerly known as Max Life Insurance Company Limited, has secured the top position in the Hansa Research Customer Experience Study (CuES) 2026, ranking #1 among Indian life insurers with a Net Promoter Score (NPS) of 61. Conducted by Hansa Research, a full-service global market research agency conducting research in over 100 countries, the study captures insights from over 3,500 customers across ...Read More >
Kolkata (West Bengal) [India], April 6: The laundry business in India has grown and changed over time. The laundry business in India is going through a huge change. It used to be unorganised and not so refined, but now it is organised and driven by technology. The laundry business in India is becoming one of the best places for entrepreneurs and investors to invest because of changing lifestyles, growing cities, and more people being aware of hygiene in a post-pandemic world. Also Read | Badsha ...Read More >
Bangalore (Karnataka) [India], April 2: Truecaller, the leading global communications platform, today announced the expansion of its Business Chat platform, making it accessible to global channel partners and enterprise solution providers. By "opening up" market access to its platform, Truecaller is empowering partners to transition their enterprise clients from legacy, low-trust SMS to a verified, smart, media-rich, and conversational communication experience. Also Read | Ashok Kharat Case: Se ...Read More >
NewsVoir Bangalore (Karnataka) [India], April 2: Truecaller, the leading global communications platform, today announced the expansion of its Business Chat platform, making it accessible to global channel partners and enterprise solution providers. By "opening up" market access to its platform, Truecaller is empowering partners to transition their enterprise clients from legacy, low-trust SMS to a verified, smart, media-rich, and conversational communication experience. Through this partner-le ...Read More >
Mumbai - Network People Services Technologies Limited (NPST), a leading digital banking and payments technology company, has announced the launch of its Bank-in-a-Box platform, a comprehensive and ready-to-deploy digital banking solution designed to help small, mid-size, and co-operative banks accelerate their digital transformation and enhance customer experience. Banks across India continue to face challenges such as legacy systems, fragmented infrastructure, and limited digital capabilities ...Read More >
MUMBAI, India, Nov. 13, 2025 /PRNewswire/ -- Firstsource Solutions Limited (NSE: FSL) (BSE: 532809), a leading global provider of business process management services and an RP-Sanjiv Goenka Group company, has been recognized as a 'Leader' for the second consecutive year in Avasant'sMortgage Business Process Transformation 2025 RadarView™ recognizing the strength of its US-based mortgage arm, Sourcepoint, Inc., in driving technology-led transformation across the sector. Avasant's Leaders are or ...Read More >
MUMBAI: Netcore Cloud, a marketing technology leader, has announced Agentic Marketing 2025, a major summit in partnership with Google Cloud and ETBrandEquity. This one-day event will bring together India's top marketing and technology leaders to explore a major shift in the industry: moving from basic automation to intelligent systems that work on their own.The event, themed "Do The Impossible," takes place on October 30, 2025, at Taj Lands End, Mumbai. It will help define new strategies for cus ...Read More >
PNNNew Delhi [India], October 1: In India's rapidly evolving food and beverage landscape, one brand is making waves with its authentic blends, sustainable growth, and community-driven vision -- GoChai Beverages Private Limited, popularly known as ChaiEra. Established in August 2019 and operational post-COVID from April 2022, the company has swiftly become a standout in the tea cafe segment by blending tradition with innovation.From humble beginnings in a 90 sq. ft. outlet generating just ₹2,000 ...Read More >
New Delhi [India], September 29: Every action, interaction and decision in your business depends on having trustworthy and accurate data. When data flows smoothly from one place to another and stays consistent, you can be confident that your business and clients are well-protected. However, data is growing at an incredible rate, and the need to process it in real-time has become even more urgent. The business insights that help you make decisions rely on it, and your customers expect reliable an ...Read More >
Bengaluru : Unity Small Finance Bank (Unity Bank), a new-age bank, has collaborated with IBM to centralize and secure its growing Application Programming Interface (API) ecosystem, using IBM Cloud Pak for Integration and IBM Consulting's expertise in application management. This collaboration strengthens the bank's API-first strategy and supports rapid innovation across hybrid cloud environments to enhance customer experience and operational agility. Through this collaboration, Unity Bank has e ...Read More >
VMPL New Delhi [India], September 16: Online furniture start-up Furnisquare has taken a customer-first leap by announcing free shipping across India, making premium and stylish furniture more accessible to households nationwide. This initiative marks a significant shift in the online furniture space, where logistics costs have often been a deterrent for customers. The Indian online furniture market has been growing at double-digit rates in recent years, fuelled by rising internet penetration, ...Read More >
New Delhi: Protest at the Aligarh Muslim University (AMU) against a recently announced fee hike, the long-standing suspension of students' union elections and calls for administrative accountability have entered their sixth day, with students boycotting classes and staging sit-ins at the Bab-e-Syed gate (the iconic entrance of the varsity). The fee structure for different courses has witnessed a sharp revision. Students say the hike ranges from 25% to over 60% across various programmes. Many cl ...Read More >
Mumbai - NTT DATA, a global leader in digital business and technology services, today announced a global partnership with Google Cloud to accelerate AI-powered cloud innovations and unlock new possibilities with AI for enterprise organizations across industries. This collaboration combines NTT DATA's deep industry expertise in AI, cloud-native modernization and data engineering with Google Cloud's advanced analytics, AI and cloud technologies to deliver tailored, scalable enterprise solutions. ...Read More >
Gurugram : AIonOS, a global leader in enterprise AI; a joint venture between InterGlobe and Assago Group, today announced a strategic investment in Cloud Analogy, a Salesforce Summit Consulting Partner recognized for its deep multi-cloud expertise and strong track record of Salesforce implementations across global enterprises. This investment by AIonOS marks a leap toward its vision of transforming enterprises with AI at the core. By integrating Cloud Analogy's deep Salesforce implementation ex ...Read More >
New Delhi [India], July 5 (ANI): AIonOS, a global enterprise AI company and a joint venture between InterGlobe and Assago Group, has made a strategic investment in Cloud Analogy. Cloud Analogy is a major Salesforce consulting partner known for its strong expertise in working across multiple cloud platforms and successfully delivering Salesforce solutions to businesses around the world. Also Read | Is July 05 Bank Holiday? Will Banks Remain Open or Closed on 1st Saturday Falling on 5th July 202 ...Read More >
PRNewswire Mumbai (Maharashtra) [India], July 2: Startek, a digital-first global customer experience (CX) solutions provider, has been recognized by Great Place To Work India among India's Best Companies To Work For 2025: Top 100. This recognition follows the company's earlier achievement of being Great Place To Work Certified for 2025. This recognition is considered the most definitive 'Employer-of-Choice' award and is globally acknowledged as the gold standard in identifying great workplace ...Read More >
Mumbai (Maharashtra) [India], July 2: Startek®, a digital-first global customer experience (CX) solutions provider, has been recognized by Great Place To Work® India among India's Best Companies To Work For 2025: Top 100. This recognition follows the company's earlier achievement of being Great Place To Work® Certified™ for 2025. Also Read | Margot Robbie Birthday: Red Carpet Looks of the Actress that You Should Check Out (View Pics). This recognition is considered the most definitive 'Employe ...Read More >
Bengaluru - Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced Genesys Cloud™ AI Studio - the foundation organisations need to responsibly move to agentic AI-driven customer engagement. Genesys Cloud AI Studio is a centralised innovation hub designed for building, managing and scaling AI faster. It provides organisations with intuitive, agentic-ready tools embedded with guardrails for smarter, more personalised experiences. Genesys Cloud AI Guides, the first ...Read More >
New Delhi, May 29 (SocialNews.XYZ) The growing trend of flexible workforce models, and increased opportunities in the Electric Vehicles (EVs) and e-commerce sectors is set to boost the workforce in India, according to a report on Thursday. The Employment Outlook Report (EOR) for the period between April and September by TeamLease Services, a staffing firm, highlighted measured optimism amid economic complexity. With 47 per cent of employers indicating plans for workforce expansion, 28 per cent ...Read More >
Srinagar, Feb 10: Alfa Suzuki has officially launched the New Suzuki Access at its showrooms in Srinagar and Anantnag. The unveiling ceremony was attended by Fayaz Ahmad Ahanger, Chairman & Managing Director of Alfa Group, along with Sandeep Kumar, Area Service Manager for Suzuki Motorcycle India; Nisar Ahmad, In-Charge Advance at JK Bank, NS Road; Ubaid Bhat, Branch Sales Manager of Cholamandalam Investment and Finance Co. Ltd.; and Azhar Qureshi, General Manager of Alfa Suzuki, alongside the ...Read More >
Hyderabad, India and Chicago, USA -Cognida.ai, a leader in practical AI solutions for enterprises, today announced the successful close of its $15 million Series A funding round, led by Nexus Venture Partners. This investment validates Cognida.ai's unique approach to making AI implementation practical and financially impactful for enterprises, demonstrated through successful deployments at over 30 leading organizations. While 87% of enterprises invest in AI, only 20% successfully deploy solutio ...Read More >
Bengaluru (Karnataka) [India], December 5: MoEngage, a leading insights-led customer engagement platform, announced today that it has achieved the Amazon Web Services (AWS) Consumer Goods Competency. As an AWS Partner, MoEngage has earned the AWS Consumer Goods Competency designation, which recognizes its expertise in delivering validated solutions to help consumer goods brands overcome operational challenges within the industry. By leveraging deep industry knowledge and proven AWS solutions,MoE ...Read More >
Bangalore (Karnataka) [India], December 4: Sonata Software (NSE: SONATSOFTW) (BSE: 532221), a leading Modernization Engineering company, today announced that it has achieved the Amazon Web Services (AWS) Generative Artificial Intelligence (AI) Competency. This specialization highlights Sonata Software as an AWS Partner that helps customers and the AWS Partner Network (APN) drive the advancement of services, tools, and infrastructure pivotal for implementing generative AI technologies. Also Read ...Read More >
Affinidi's IDC InfoBrief explores challenges faced by digital-native businesses in delivering customer value through data. It highlights the importance of hyper-personalisation and data privacy as businesses transition to Experience-Orchestrated models, particularly in Asia. The report stresses the necessity of holistic identity management for competitive advantage. In a rapidly evolving digital landscape, Affinidi has unveiled an IDC InfoBrief, showcasing the vital need for businesses to adopt ...Read More >
* Commoditisation and similarity of products and services with competitors will have the most significant impact on how businesses deliver customer experiences over the next two years, according to the latest IDC InfoBrief commissioned by Affinidi * However, businesses who are looking to hyper-personalise their products as a competitive differentiator are facing several obstacles in addressing the privacy-personalisation dilemma, with 56% of them highlighting data collection and management to be ...Read More >
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