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New Delhi [India], August 14: Ellenox, India largest venture studio, is accelerating its global push in enterprise AI development. In the past year, the company has grown its headcount by 50 over the last year, bringing in senior AI talent from Amazon and Google to power its next phase of expansion. Already delivering AI transformation for Fortune 50 leaders in fintech, cloud computing, consumer social, and sports-tech, Ellenox has built systems that replace costly call centers with natural-voi ...Read More >

Bhopal: Madhya Pradesh has officially adopted '112' as its new integrated emergency response number, aligning with global standards such as '911' in the US and '999' in the UK. Chief Minister Mohan Yadav formally launched the service, marking the beginning of a phased transition from the decade-old Dial-100 system. The rollout of Dial-112 is expected to gradually replace existing emergency numbers -- 100 (police), 101 (fire services), 102 (ambulance), and 108 (disaster management). However, the ...Read More >

The Telangana Cyber Security Bureau (TGCSB) arrested 228 individuals, including 27 women, for their involvement in various cybercrimes between 1 January and 31 July this year. The arrests were made through its seven cybercrime police stations across Telangana and other states, including Andhra Pradesh, Gujarat, Maharashtra, Karnataka, Uttar Pradesh, West Bengal and Jharkhand. The director of TGCSB, Shikha Goel, said that the arrested people are linked to 1,313 cybercrime cases nationwide and 1 ...Read More >

Chennai (Tamil Nadu) [India], August 3 (ANI): Tamil Nadu Chief Minister MK Stalin paid tribute to freedom fighter Dheeran Chinnamalai on his 220th death anniversary at Guindy in Chennai on Sunday. The Chief Minister offered flowers to the portrait of the freedom fighter in Chennai. Dheeran Chinnamalai was born as Theerthagiri Sarkarai Manradiar on April 17, 1756. He was a Palayakkarar and chieftain who ruled the Kongu Nadu region. Chinnamalai fought against the Kingdom of Mysore, which collect ...Read More >

The Telangana Cyber Security Bureau (TGCSB) arrested 228 individuals, including 27 women, for their involvement in various cybercrimes between 1 January and 31 July this year. The arrests were made through its seven cybercrime police stations across Telangana and other states, including Andhra Pradesh, Gujarat, Maharashtra, Karnataka, Uttar Pradesh, West Bengal and Jharkhand. The director of TGCSB, Shikha Goel, said that the arrested people are linked to 1,313 cybercrime cases nationwide and 1 ...Read More >

Nine individuals were arrested by the Cyberabad Police for operating a fake call centre from a rented villa in Bachupally, targeting unsuspecting victims in both India and the United States under the guise of customer support representatives from reputed financial platforms including PayPal, Geek Squad, and other credit card companies. The operation was unearthed by the Medchal Special Operation Team (SOT) and cybercrime police following intelligence inputs. The arrested accused, all natives of ...Read More >

New Delhi: Children exposed early to extreme heat may lose up to 1.5 years of schooling with climate change having a direct impact on education and threatening to undo educational gains of recent decades, according to a new global report. Climate-related stressors such as heat, wildfires, storms, floods, droughts, diseases and rising sea levels, affect education outcomes. Most low and middle-income countries are experiencing climate-related school closures every year, increasing chances of lear ...Read More >

Hyderabad: A gang of cyber fraudsters was arrested for targeting Indian and US citizens from Hyderabad on Saturday, July 19. The accused were identified as Danish Alam, Mohammed Saheb Ali, Mohmmed Fahad Parvez, Mohammed Aman Alam, Mohammed Ishtiaque, Mohammed Mohsin, Farid Hussain, Mohammed Shadhab Alam and Mohammed Sonu, all natives of West Bengal. According to Cyberabad commissioner of police, Avinash Mohanty the gang had set up a call center at a villa in Bachupally, on the city's outskirts ...Read More >

* Chhattisgarh reported 67,389 cyber fraud complaints from January 2023 to June 2025 on the national portal * The financial loss from cybercrime in the state reached Rs 791 crore in this period * Raipur registered over 16,000 cases but only 107 victims received refunds -- which is 0.2% of complainants Did our AI summary help? Let us know. Bhopal: As India's digital transformation accelerates, Chhattisgarh is emerging as one of its most alarming cautionary tales. With smartphones in every h ...Read More >
Mumbai: The Enforcement Directorate (ED) arrested two men from Jaipur as part of its money laundering investigation against a Pune-based dubious call centre which allegedly targeted US citizens through a fraudulent loan scheme and 'digital arrest' threats. ED also seized 7kg of gold, 62kg of silver, Rs 1.2 crore cash and documents related to immovable assets worth Rs 9.2 crore during related searches at multiple locations in Ahmedabad, Jaipur, Jabalpur and Pune.A court in Jaipur remanded the two ...Read More >

New Delhi [India] July 11: With telecom compliance under increasing regulatory pressure in India, enterprises are re-evaluating the resilience and legality of their contact center infrastructure. In this context, Simple2Call, a US-based Contact Center-as-a-Service (CCaaS) provider, has launched its AI-powered, private cloud-hosted Contact Center Suite (CCS) in India, designed to meet evolving regulatory and operational demands. Also Read | Amira Ishtara Viral Video With Johnny Sins? Archita Phu ...Read More >

KOLKATA: Building on the successful rollout of its Premium Economy product in Mumbai, Bengaluru, and Ahmedabad, Emirates has now announced the introduction of its Premium Economy class on flights to and from Kolkata, effective 18 July 2025. The move marks the continued expansion of Emirates' award winning offering across key Indian cities, with the aim of providing customers more choice when making travel plans. Passengers traveling on the Dubai-Kolkata route can now book Premium Economy seats ...Read More >

India's Central Bureau of Investigation (CBI) has cracked down on a transnational cybercrime syndicate running a sophisticated tech support scam targeting citizens of the United Kingdom and Australia, as part of their Operation Chakra-V. The syndicate's call centre was operating under the name FirstIdea. The key operative partner of FirstIdea has been arrested, the CBI said in a statement. The syndicate posed as technical support staff of reputed multinational companies, including Microsoft. T ...Read More >
New Delhi: Central Bureau of Investigation (CBI) dismantled a sophisticated tech support scam syndicate operating from Noida, targeting citizens of the United Kingdom and Australia. As part of its ongoing Operation Chakra-V, CBI conducted coordinated searches at three locations in Noida, including a fully functional fraudulent call centre in the Noida Special Economic Zone, on July 7.Acting on credible intelligence, CBI registered a case to investigate the syndicate, which posed as technical sup ...Read More >

New Delhi: The story of Raghav Kapoor from Kanpur is a perfect example of courage, passion, and the determination to never give up, even in the face of adversity. Raghav, who comes from a very humble family, dropped out of studies post-12th grade and began his journey with a job at a call center earning Rs 12,000 per month. Soon, he started his own leather designer brand, 'Finalines', without any formal training. Today, its turnover is in crores. Let's take a look at Raghav Kapoor's journey to s ...Read More >
Gurgaon: The city, which is growing at a rapid pace, stands at a crossroads where it can learn from several innovative urban management practices of other Indian cities to tackle its own challenges. At the national conference of urban local bodies in Manesar on Thursday, mayors and municipal corporations from across the country shared their strategies, offering valuable insights for Gurgaon to consider.Surat generates Rs 140 crore from selling sewage-treated water to industries and has introduce ...Read More >

New Delhi [India], July 4 (ANI): In one of the largest crackdowns on the illegal pharmaceutical trade, the Narcotics Control Bureau (NCB) has dismantled an international drug trafficking syndicate operating across four continents, using encrypted digital platforms, cryptocurrency, and anonymous shipping networks, an official statement said. The breakthrough began with the interception of a vehicle near Bengali Market in Delhi on May 25, 2025, ultimately uncovering a vast transnational operation ...Read More >
Dibrugarh: In one of the largest anti-encroachment drives in recent years, the Lakhimpur district administration on Thursday demolished 218 illegal homes and cleared 288 bighas of encroached land across three Village Grazing Reserves (VGRs).The eviction drive, which was conducted under the supervision of district commissioner (DC) Pronab Jit Kakoty and senior superintendent of police (SSP) Gunendra Deka, saw a massive deployment of police and paramilitary forces, along with 12 excavators, at Phu ...Read More >

New Delhi [India], July 4 (ANI): In one of the largest crackdowns on the illegal pharmaceutical trade, the Narcotics Control Bureau (NCB) has dismantled an international drug trafficking syndicate operating across four continents, using encrypted digital platforms, cryptocurrency, and anonymous shipping networks, an official statement said. The breakthrough began with the interception of a vehicle near Bengali Market in Delhi on May 25, 2025, ultimately uncovering a vast transnational operation ...Read More >

CHENNAI: The Centre has cleared the decks for bike taxis by allowing state governments to permit non-transport (private) motorcycles to carry passengers through aggregator platforms. The move comes under the newly released Motor Vehicle Aggregator Guidelines, 2025 and marks the first time private registered two-wheelers have been considered for commercial ride services. The decision comes even as auto and cab driver associations in Tamil Nadu continue to push for a ban on bike taxis, citing saf ...Read More >

New Delhi: Beloved social media influencer Tanner Martin, who boasts around 482 thousand followers on social media has recently shared a video announcing his own passing. Known for his candid and inspiring documentation of his cancer journey, the news was revealed through a heartfelt pre-recorded video shared on his Instagram account. The emotional video, which opens with the words "If you're watching this, I'm dead," was filmed in advance by Martin, who had been battling stage 4 colorectal ca ...Read More >
New Delhi: An aviation refund scam was busted after Delhi Police arrested 40-year-old Akshay Sharma, who was running an international fake call centre in Kirti Nagar.The accused duped foreign nationals of the US, UK and Canada by posing as a legitimate travel agency and fraudulently securing airline refunds using forged death and medical certificates.Sharma's centre lured victims through online ads and collected their payment details under the guise of flight bookings, refunds were then claimed ...Read More >

Bengaluru, India (OTE) - Leveraging Infosys Topaz and Google Cloud technology, the center of excellence will foster co-innovation to deliver transformative AI-powered solutions Infosys (NSE: INFY), (BSE: INFY), (NYSE: INFY), a global leader in next-generation digital services and consulting, today announced the launch of a Google Cloud center of excellence, powered by Infosys Topaz, to foster enterprise AI innovation. The center will serve as a catalyst for co-creation and help businesses harn ...Read More >
"One is more automation, much more than what it was, much more complexity can be handled. Acceleration in terms of efficiency and then augmentation, able to do more new activities, more new capabilities which were not possible earlier," says Achyuta Ghosh, Nasscom. Given that we have seen the AI picking up, what does the kind of growth numbers really suggesting in the Indian context? Achyuta Ghosh: GenAI overall the technology will be a net positive for the tech sector. We did some work la ...Read More >
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