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Not long ago, India's Global Capability Centres (GCCs) were simply backroom engines -- managing payroll, IT help desks, or processing data to save global companies time and money. Fast forward to today, and these same centers are at the heart of transforming how the world's biggest businesses invent, experiment, and scale with artificial intelligence. India is now home to more than 1,700 GCCs, which employ nearly 1.9 million professionals. These centers have quietly shifted from checking boxes ...Read More >
Bengaluru - Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced Genesys Cloud™ AI Studio - the foundation organisations need to responsibly move to agentic AI-driven customer engagement. Genesys Cloud AI Studio is a centralised innovation hub designed for building, managing and scaling AI faster. It provides organisations with intuitive, agentic-ready tools embedded with guardrails for smarter, more personalised experiences. Genesys Cloud AI Guides, the first ...Read More >
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