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MUMBAI, India, Nov. 13, 2025 /PRNewswire/ -- Firstsource Solutions Limited (NSE: FSL) (BSE: 532809), a leading global provider of business process management services and an RP-Sanjiv Goenka Group company, has been recognized as a 'Leader' for the second consecutive year in Avasant'sMortgage Business Process Transformation 2025 RadarView™ recognizing the strength of its US-based mortgage arm, Sourcepoint, Inc., in driving technology-led transformation across the sector. Avasant's Leaders are or ...Read More >
At a startup in India, developers are improving AI chatbots that communicate like humans. LimeChat aims to drastically reduce customer service jobs by automating responses, cutting staff by 80% for 10,000 monthly queries. Cofounder Nikhil Gupta says once clients hire their AI agents, they won't need to hire people again. At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message like humans. The company, LimeChat, has an audacious ...Read More >
Mumbai: Net profit of Nifty 50 companies at the aggregate level is expected to increase 4.6% year-on-year while revenue may increase 4.5% for the June 2025 quarter. Net profit is likely to show single-digit year-on-year growth for the first time in at least nine quarters amid an anticipated poor performance by select companies, including Tata Motors, IndusInd Bank and Coal India. The sample's revenue is expected to grow in single digit for the fourth consecutive quarter reflecting persistent mu ...Read More >
Bengaluru: In an exclusive interview with TOI, WNS Group CEO Keshav Murugesh discusses how Capgemini's acquisition of WNS is a move to prepare for a future that requires combining business process understanding with new-age technologies, allowing outsourcers to address a far larger portion of clients' businesses.How do you see the synergies playing out in this deal, especially with all the changes AI is bringing to the tech space?Both companies are approaching this from a long-term perspective. ...Read More >
Amritsar: BJP MP Nishikant Dubey from Jharkhand has claimed that Britain assisted India in executing the 1984 Operation Bluestar at the Golden Temple in Amritsar, stoking a new controversy.In a post on X on Monday, Dubey alleged that then PM Indira Gandhi "launched an attack on the Golden Temple in collaboration with Britain", with British Army officers present in Amritsar.He uploaded a classified British document, "Sikh Community", claiming that on Feb 23, 1984, the UK Foreign and Commonwealth ...Read More >
Bengaluru: India's French connection is growing stronger. French IT services firm Capgemini, which has more than half of its 3.4 lakh employees in India, is acquiring one of the country's business process management (BPM) pioneers, WNS, for $3.3 billion. The move is seen as an attempt to bring strong technology expertise, especially AI, into BPM services to be able to offer enterprises much more comprehensive solutions.This acquisition comes a decade after Capgemini acquired Igate, another India ...Read More >
Bhubaneswar: ASI on Monday completed the ambitious repair and restoration of Jagannath temple's Ratna Bhandar (treasury), paving the way for a much-awaited inventory of the valuables, carried out last in 1978."The extensive repair work, which began on December 17, 2024, required about 333 hours (332 hours and 47 minutes precisely) of labour, spanning 95 days. Our next step is to shift the valuables from the temporary strongrooms to the renovated Ratna Bhandar. Subsequently, inventory of the valu ...Read More >
BENGALURU: India's French connection is growing stronger. French IT services firm Capgemini, which has more than half of its 3.4 lakh employees in India, is acquiring one of the country's business process management (BPM) pioneers, WNS, for $3.3 billion. The move is seen as an attempt to bring strong technology expertise, especially AI, into BPM services to be able to offer enterprises much more comprehensive solutions.This acquisition comes a decade after Capgemini acquired Igate, another India ...Read More >

Mumbai - AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market, today announced that HGS, a global leader in technology solutions, cybersecurity and consulting, digital customer experiences (CX), and applied-AI business process management (BPM), has been selected as winner of the "Behavioral AI Solution of the Year" award in the 8th annual AI Breakthrough Awards program. HGS offe ...Read More >
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